Return & Refund Policy

At Soma, we want you to feel confident with your purchase. That’s why we offer a simple and transparent return policy.

30-Day Guarantee

You have 30 days from the date of delivery to request a return or refund.

Eligibility for Returns

To be eligible for a return:

• The item must be in its original condition
• The product must not be damaged due to misuse
• Proof of purchase is required

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will:

• Send a replacement at no additional cost, or
• Issue a full refund

You may be asked to provide photo or video evidence.

Returns & Refunds

Depending on the situation, we may:

• Offer a replacement, or
• Require the item to be returned before issuing a refund

To receive a refund, the customer must return the product.
Once the item is received and inspected, the refund will be processed.

In case of a return, the customer is responsible for covering the return shipping costs.
These costs are non-refundable unless the item is defective or incorrect.

Refund Processing

Once the returned item is received and approved, refunds are processed within 3–10 business days to the original payment method.

How to Start a Return

To initiate a return, please contact us:

Email: NZ.soma@outlook.com
WhatsApp: +64 274700869

Our support team will guide you through the process.

Soma reserves the right to refuse returns that do not meet the conditions outlined above.