At Soma, we are committed to delivering your order as quickly and efficiently as possible.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times vary depending on your location:

• Shipping: 7–9 business days (depending on the country)

Please note that these are estimated delivery times and may vary due to external factors such as customs, carrier delays, or high demand.

Shipping Costs

Shipping costs are calculated at checkout.
From time to time, we may offer free shipping promotions.

Tracking Your Order

All orders include tracking.
You will receive a tracking number via email once your order has been shipped.

Delays & Issues

While we strive to deliver your order on time, delays may occasionally occur due to factors beyond our control (e.g., logistics, customs, or high demand periods).

If your order has not arrived within the estimated timeframe, please contact us and we will assist you.

Incorrect Address

Please ensure that your shipping address is correct at checkout.
Soma is not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

Soma is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience an issue, please contact the shipping carrier directly or reach out to us for assistance.

Contact

If you have any questions regarding shipping, feel free to contact us:

Email: NZ.soma@outlook.com
WhatsApp: +64 274700869

Our team will be happy to assist you.

Thank you for choosing Soma.